Privacy Policy

Depending on how you interact with us, we may collect information including your:

• Name
• Mobile number
• Email address
• Billing and delivery address
• Order and transaction information
• Product/service enquiries
• Warranty and service information
• Communications with our customer-support team
• IP address, browser/device information and website activity
• Cookie and analytics information
• Marketing preferences and consent choices

Payment information may be processed directly by authorised payment-service providers.

We may use personal information where permitted by applicable law to:

• Process and deliver orders
• Process payments and refunds
• Communicate order and delivery updates
• Register and administer warranties
• Provide customer support and after-sales service
• Respond to enquiries and demo requests
• Prevent fraud and maintain website security
• Improve our website, products and customer experience
• Maintain business and transaction records
• Comply with tax, accounting, legal and regulatory requirements
• Send marketing communications where permitted and based on appropriate consent or other lawful basis

Where required, promotional emails, SMS messages, WhatsApp communications or other direct marketing will be sent based on appropriate consent.

Users may withdraw marketing consent or opt out of promotional communications using the unsubscribe/opt-out mechanism provided or by contacting us.

Withdrawal from marketing does not prevent us from sending transactional or service-related communications relating to an existing order, warranty or customer request where permitted.

Our website may use cookies and similar technologies to operate the website, remember preferences, analyse website performance and, subject to applicable consent requirements, measure or personalise advertising.

Third-party analytics and advertising technologies may also be used.

Where legally required, users will be provided with appropriate choices regarding non-essential cookies.

We do not sell personal information to third parties.

We may share information, where necessary and legally permitted, with service providers involved in operating our business, including:

• Logistics Partners: Delivery carriers and freight partners to ship orders to your address.
• Payment processors
• Courier and logistics providers
• Website/hosting providers
• Customer-support providers
• IT and cybersecurity providers
• Analytics and advertising platforms
• Professional advisers
• Government, regulatory or law-enforcement authorities where required by law

Service providers should receive only information reasonably necessary to perform the relevant service and should process it in accordance with applicable obligations.

We use reasonable technical and organisational safeguards appropriate to the nature of the information we process.

However, no internet-based system can be guaranteed to be completely secure, and users should also take appropriate precautions to protect their accounts and devices.

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable tax, accounting, warranty, contractual or legal obligations.

When information is no longer required, it may be securely deleted or anonymised in accordance with applicable requirements.

Subject to applicable law and the relevant provisions being in force, individuals may have rights concerning their personal data, including rights to obtain information about processing, request correction or updating of information, request erasure where applicable, withdraw consent and seek grievance redressal.

Requests can be submitted using the contact information below.

Our products and website are intended for purchase and use by adults.

We do not knowingly seek to collect children’s personal information for commercial purposes without appropriate authorisation where required by applicable law.

Our website may contain links to third-party websites or services. Breathe In is not responsible for the privacy practices of independently operated third-party websites.

Users should review the privacy policies of those services before providing personal information.

We may update this Privacy Policy to reflect changes to our services, technologies or legal obligations.

The latest version and effective date will be published on this website.

For privacy-related questions, requests or complaints: